Posts

By Dan Gephart, July 18, 2022

Folks, it ain’t over yet.  Forget the crowds of unmasked frolickers you’ve seen on your summer adventures or the lack of above-the-fold headlines about death rates or hospitalizations. COVID is still very real. And there’s a chance we are in for some hard times ahead. How hard those times will be, though, is still not certain.

The BA.5, the most dominant variation of omicron, has residents across Europe and China bracing for a widespread wave and potential lockdowns. Here in the United States, however, we don’t really know what we’re dealing with. Some far-reaching areas of the web will have you believe the BA.5 variant is more contagious than strep throat at a high school party. But ask others about BA.5 and they might think you’re talking about a new boy band.

Since most people take COVID tests at home and others don’t test at all, the numbers being reported each day could be woefully underestimated. Or not. The mixture of conflicting information and COVID fatigue makes it hard to get an accurate sense of the situation – and to get people to care about it.

Regardless of its level of transmissibility, the BA.5 variant is poised to hamper efforts at bringing employees back to physical offices, endanger those who already work in those offices, and diminish agency productivity. Serious repercussions of BA.5 could happen in the next couple weeks. Or picture this: A COVID wave running through your agency as you and your colleagues are trying to put a wrap on the fiscal year. What can you do?

First, take care of yourself. Your best tools are still to avoid crowds, mask up when necessary, and get vaccinated.

As for your agency, you may decide to screen employees for COVID. Some agencies have temperature screening plans in place. As the EEOC notes in its guidance, measuring an employee’s body temperature is a medical examination, which is not permissible under the Rehabilitation Act, with a few exceptions. Because “the CDC and state/local health authorities have acknowledged community spread of COVID-19 and issued attendant precautions, employers may measure employees’ body temperature.”

But temperature screens are not that useful. An ongoing UK study found fewer than one-third of the people who self-reported COVID symptoms included fever among them.

Requiring employees to take a COVID test before they return to the workplace is an option, although this is also tricky. The EEOC updated its guidance on COVID tests just this month. Like temperature screens, COVID tests are considered a medical examination, yet they can be used in certain situations.

The EEOC’s guidance:

A COVID-19 viral test is a medical examination within the meaning of the ADA. Therefore, if an employer implements screening protocols that include COVID-19 viral testing, the ADA requires that any mandatory medical test of employees be “job-related and consistent with business necessity.” Employer use of a COVID-19 viral test to screen employees who are or will be in the workplace will meet the “business necessity” standard when it is consistent with guidance from Centers for Disease Control and Prevention (CDC), Food and Drug Administration (FDA), and/or state/local public health authorities that is current at the time of testing. Be aware that CDC and other public health authorities periodically update and revise their recommendations about COVID-19 testing, and FDA may revise its guidance or emergency use authorizations, based on new information and changing conditions.

When assessing whether you meet the “business necessity standard” to administer COVID tests, consider the following:

  • The level of community transmission.
  • The vaccination status of employees.
  • The degree to which breakthrough infections are possible for employees who are up to date on vaccinations.
  • The ease of transmissibility of the current variants.
  • The possible severity of illness from the current variant.
  • How much contact employees have with each other in the workplace.
  • Potential impact on operations if an employee enters the workplace with COVID.

That’s a lot of information. If you want to keep your employees healthy and productive, keep an eye on guidance from the CDC and EEOC. That’s what we’re doing at FELTG. Every session we offer provides the most up-to-date information available. These upcoming events can help make your return-to-workplace transitions smoother:

  • Deborah Hopkins presents Navigating the Return to the Post-Pandemic Federal Workplace: Harassment, Reasonable Accommodation, and Misconduct on July 27.
  • FELTG Instructor Ricky Rowe will present Preparing for COVID-19 EEO Challenges in FY23 during FELTG’s annual Federal Workplace 2022: Accountability, Challenges, and Trends event August 29-September 1. Ricky’s session, which will take place on Tuesday, August 30 from 1-2:15 pm, will cover the latest on COVID tests and temperature screening.

Gephart@FELTG.com

By Dan Gephart, July 12, 2022

As Federal agencies work to implement the President’s Executive Orders on diversity and inclusion, navigate requirements to offer relevant training, and seek to hire chief diversity officers, I can’t help but think of one person in particular: Dr. J. Bruce Stewart.

Stewart was responsible for coordinating implementation of President Barack Obama’s Executive Order on Diversity and Inclusion. At that time, Stewart was “Deputy Director, Training Compliance and Strategic Initiatives, Office of Diversity and Inclusion” at the Office of Personnel Management. His impact there was as deep as his title was long. It included several groundbreaking initiatives and the first-ever government-wide diversity and inclusion strategic plan, which came with a 47-page guidance document.

But I remember most Stewart’s role as the chief architect of The New IQ – a tool for measuring inclusion. The New IQ stands for the New Inclusion Quotient. It consists of the answers to 20 specific questions, identified through a rigorous factor analysis trial, on OPM’s Federal Employee Viewpoint Survey.

I asked Stewart how he would assess the current Federal workplace’s New IQ.

“I think it’s getting much better,” he said. “The New IQ is built upon the concept that individual behaviors, repeated over time, form the habits that create essential building blocks of an inclusive environment. These behaviors can be learned, practiced, and developed into habits of inclusiveness and subsequently improve the inclusive intelligence of organizational members. Basically, the New IQ argues that a type of intelligence called ‘inclusive intelligence’ is the real differentiating factor that distinguished good teams from great ones. And, in a general sense, inclusive intelligence is a person’s ability to bring out the best in other team or group members. Conversely, the Old IQ or individual intelligence measures how smart you are as an individual. The New IQ emphasizes how smart you make your team.”

Although it’s not the focus, the New IQ is covered in Stewart’s book – The Click Code: Why Some Teams Click and Others Don’t, which is getting its fair share of praise. He will also present a session on “The Power of an Inclusive Mentality” during FELTG’s Federal Workplace 2022: Accountability, Challenges, and Trends August 29 – September 1. ACT is an annual FELTG event offering short, engaging, and guidance-filled training sessions focused on helping you manage the employment challenges that are new, complicated, and critical to you and your agency’s success.

Stewart arrived at OPM after serving 23 years in the Air Force. He retired as Lt. Colonel. His last assignment was as the Air National Guard’s Director of Cultural Diversity Transformation. Here is some of our recent conversation:

DG: In The Click Code, you discuss psychological safety. Can you define that term and tell me why it’s important for 1) team success and 2) agency efforts to improve DEIA?

BS: Sure. Psychological safety is the ability of a person to feel safe in speaking up at work or in the community, especially if that person has a different perspective or viewpoint. Do they feel free from retaliation or retribution if they speak up with a dissenting opinion? Why the concept of psychological safety is so important for team and DEIA success is because the ability of people to honestly share their viewpoints or beliefs without fear is a concept that fuels both team and DEIA success.

DG: Everyone seems to have different definitions of diversity and/or inclusion. How do you define the terms?

BS: Diversity is simply variations within groups. In other words, you can only be diverse in relation to someone or some other group. Inclusion is the perception that a person feels a sense of belonging and is valued for their unique strengths. People feel included when they feel welcome and believe their voice is being heard. This definition is based upon what is known as Brewer’s Optimal Distinctiveness Theory, which argues that human beings have core needs — the need to belong and the need to be valued as an individual.

DG: When pursuing DEIA, how does an agency get buy-in from reluctant staff, especially when anything related to diversity is being challenged as “PC culture,” “wokeism,” and “CRT?”

BS: Well, the first thing is not to call anyone a racist, bigot, or imply they are not very bright. Instead, different strands of research have shown that people are influenced to think differently and change their behaviors by repeated conversations with people already within their social circles. Most people change their belief systems and behaviors not by what someone says on television or on social media, but instead are strongly influenced by the social identity group they are a part of. Anything taken to an extreme, including DEIA, can become problematic and non-productive. Everything is relative, but from my perspective the most urgent challenge to our democracy, according to the Director of the FBI, is the growing influence of white nationalists advocating a white supremacist ideology.

DG: Per Executive Order, agencies are hiring Chief Diversity and Inclusion Officers. If you could give the individuals who hold this title only one piece of advice, what would that be?

BS: That fundamentally your primary focus should be to understand the science of change by applying insights from network science to find the right mix of social capital. In tomorrow’s world, the deciding factor won’t be the color of one’s skin but the diversity of their connections within a network of relationships.

Hear more from Stewart during his session “The Power of an Inclusive Mentality” on Wednesday, August 31 from 10:30 – 11:45 am ET. Register now for this and other sessions of FELTG’s Federal Workplace 2022: Accountability, Challenges, and Trends. Early bird pricing, daily and full event All Access discounts are available. Gephart@FELTG.com

By Dan Gephart, June 21, 2022

Good news is at a premium these days, so pardon me for still regaling in last month’s announcement from the EEOC about Federal employees with targeted disabilities. Back in a previous life, I worked with then-EEOC Commissioner Christine Griffin on a series of columns she wrote about improving participation rates for employees with disabilities, particularly those with targeted disabilities. I kept a close eye on reports that showed participation numbers slowly ticking up. However, according to a recent EEOC report that looks at a longer span of time, those rates are improving at a much better pace.

Here’s the information straight out of the EEOC’s Annual Report on the Federal Workforce for 2019:

  • The overall participation rate of individuals with targeted disabilities increased from 1.05 percent in 2003 to 1.80 percent in 2019. This was driven by increases in the participation rates of individuals with serious difficulty hearing, serious difficulty seeing, and significant psychiatric disorders.
  • More agencies are meeting the 2 percent goal for the participation rate of individuals with targeted disabilities. Twelve of 28 independent agencies, 11 out of 17 cabinet departments, and 34 out of 98 subcomponents of cabinet departments meeting the 2 percent goal. In 2016, only 10 independent agencies and subcomponents reached that goal.

Targeted disabilities include blindness, deafness, partial and full paralysis, missing extremities, dwarfism, epilepsy, intellectual disabilities, and psychiatric disabilities. Individuals with these disabilities typically have the greatest difficulty finding employment, according to the EEOC.

There’s more good news: The percentage of Federal workers with disabilities (not just targeted) has increased more than 8 percent since 2014. Federal workers will disabilities now make up just under 9.5 percent of the workplace, according to the latest EEOC data.

Unfortunately, there is also bad news via the EEOC’s recent report Status of Workers with Disabilities in the Federal Workplace.

People with disabilities are still underrepresented in Federal sector leadership. Among persons with targeted disabilities, 10.7 percent are in leadership positions and 89.3 percent are in non-leadership positions. That compares to 16.4 of people without disabilities in leadership positions, and 85.6 percent of people without disabilities in non-leadership positions.

Also, employees with targeted disabilities are involuntarily leaving the Federal workplace at more than twice the rate of people without disabilities. Individuals with any disability were 53 percent more likely to involuntarily leave than those without disabilities.

The report also reveals that over a five-year period, Federal sector physical disability-based complaints increased by 22 percent. Mental disability-based complaints increased by a whopping 72 percent. These statistics outpaced the overall increase in Federal sector EEO complaints.

Kudos for those hiring, retaining, and accommodating employees with disabilities.   For everyone else, it’s beyond time to get on board.  Here are three suggestions to help you do that:

1 – Take advantage of Schedule A authority. Do you have a hiring need? Are you already dreading the long and complicated road to filling the open position? Consider Schedule A. It allows you hire a qualified individual with a disability without posting a job announcement or going through the certificate process.

And the process is simple. Contact the correct person at your agency who handles Schedule A. (It could be an HR professional, a disability program manager, an EEO specialist, or a special placement program coordinator.) Explain the competencies you’re looking for, along with the essential and non-essential functions of the job. You will soon receive several resumes of qualified individuals who have the prerequisite skills and are looking for an employment opportunity.

For more guidance, read through the EEOC publication The ABCs of Schedule A Tips for Hiring Managers on Using the Schedule A Appointing Authority.

2 – Prepare yourselves for a huge increase in reasonable accommodation requests. Yes, we know you have a reasonable accommodation process in place. But when is the last time you seriously reviewed its effectiveness, and how well your managers are following it? And are you ready to handle the huge influx of accommodation requests that has already started to happen and will only increase as more employees return to the physical workplace?

Before you can tackle your processes, you need to know the law. Join us for the five-part Reasonable Accommodation in the Federal Workplace webinar series, especially the first session on July 21 that takes a look at Reasonable Accommodation Framework: Disability Accommodation Overview and Analysis.

You’ll learn about important information such as:

  • Understanding what “qualified individual” means.
  • How to properly identify a reasonable accommodation request.
  • When to deny a reasonable accommodation request.
  • And much more.

3 – Make sure supervisors understand the interactive process. An employee does not have to specifically state “I want a reasonable accommodation” when making a request. Also, the RA request does not have to come from the employee. It could from a coworker, family member. Heck, it could even come from a customer. And this is only the first part of the “interactive process.”

You also need to know the essential functions of the job, hold discussions with the employee – that means listen to the employee – and then get creative. Just because a supervisor knows the “best way” to complete a job doesn’t necessarily mean that’s the only way. And, likewise, the employee isn’t guaranteed to get his/her/their accommodation of choice if there is another accommodation that is just as effective. The interactive process is a team effort, and one that requires supervisors to be on top of their game. We’ll tackle the Importance of the Interactive Process in the second part of the Reasonable Accommodation in the Federal Workplace webinar series on July 28. Gephart@FELTG.com

By Dan Gephart, June 6, 2022

Tristan Leavitt, Member, Merit Systems Protection Board

When And Now a Word With … last talked with Tristan Leavitt, the word “corona” evoked visions of a weak mass-produced beer not a virus that would eventually take the lives of more than a million Americans. And the Merit Systems Protection Board was in the seventh month of sitting member-less, following the expiration of former Chair Mark Robbins’ term.

As then-General Counsel of the MSPB, Leavitt had assumed the responsibilities for the executive and administrative functions usually vested in the Chair. Over the next couple of years, Leavitt and a dedicated group of agency staff steered the MSPB through its most challenging period.

Three months ago, Leavitt and Raymond Limon were confirmed and sworn in as Members, ensuring a quorum for the first time in more than five years. And now, the backlog of Petitions for Review that we all watched steadily are being addressed. New MSPB Chair Cathy Harris was finally confirmed by the Senate late last month, so the MSPB is back at full strength for the first time in over half a decade.

Like Vice Chair Limon recently, Leavitt very graciously took time to answer our questions, giving us a peek into the new Board’s approach.

 DG: Are you satisfied with the current pace with which you and Acting Chair Limon are tackling the backlog of cases?

TL: I think we’ve made a decent start.  Both he and I have fantastic staff, and I’ve really appreciated how smoothly our two offices have been able to work together.  That said, no matter how fast we move, we recognize that the backlog represents over 3,000 appellants and their agencies awaiting finality, so I doubt we’ll ever shake the sense of urgency that we look for ways to be more efficient.

DG: It appears you are prioritizing whistleblower cases. Is that so and why?

TL: Way back in October 2019 I mentioned in this same forum that MSPB’s career staff had drawn up plans for dealing with the backlog.  Primarily, that consisted of identifying a “priority group” of 300 cases as a first group for an incoming Board to address.  The group included a mix of all types of cases: easy cases to help new Board members acclimatize, cases dismissed as settled, precedential cases on which a number of other cases hinge, extremely old cases, cases potentially involving large amounts of backpay, etc.  When Ray and I were confirmed, we adopted the recommendation of staff and began working through the priority group of cases.  Given that whistleblower reprisal allegations are raised in some 25 percent of all cases before the Board, it’s not surprising that the group has included a number of whistleblower cases, some of them precedential.

DG: Are you planning to prioritize any other types of cases? 

TL: Since the creation of the first priority group, MSPB staff have developed second and third priority groups that are also approximately 300 cases each.  Beyond those groups, we haven’t yet developed a comprehensive strategy for how we intend to deal with the rest of the approximately 2,700 cases in the backlog.  To some extent, I would say that’s because we’ve been in an acclimation period, particularly since Ray is new to MSPB, and to some extent it’s probably also because it’s unclear how close we might be to the confirmation of a third Board member. Nevertheless, by the time we’ve worked through the priority groups there will have to be decisions made about where to go next in the backlog, and I would imagine we’d be well equipped at that point to develop a strategy.

DG: You’ve decided to keep the non-precedential cases and while most are 1-2 pages, others are much longer. Can you explain your approach to NP cases? 

TL: As Ray noted here recently, MSPB staff have already drafted recommended decisions for approximately 3,400 of the 3,600-case backlog, and those were generally drafted under the procedures in use when last the Board had a quorum.  While Ray and I have exchanged proposed edits with one another in cases or sent a handful back to the career staff for particularly involved revisions, I think it’s fair to say that thus far we’ve mostly just worked with the case formats and lengths presented to us by the career staff.  As a general matter, I would say the most abbreviated non-precedential orders tend to come in cases where it seems very clear to us there is no jurisdiction or where the administrative judge adequately addressed in the initial decision all relevant issues.

DG: Why has the board talked about likely resuming reissuing short form decisions again?

TL: There has been discussion about how much time could be saved by reverting to true short form decisions, particularly for the types of cases I mentioned above that are only receiving abbreviated orders anyway.  On the other hand, drafting a very brief opinion doesn’t seem to be particularly arduous, especially since the shortest already tend to simply state the issue in question and articulate the Board’s standard for granting petitions for review.  As I mentioned before, there are a number of decisions to be made that we’ve postponed until we could get our feet wet by working through the priority groups, and my guess would be that this is one of those issues.  If we did decide to revert to short form decisions, I’d imagine it would be implemented with newer cases coming in for which recommended decisions haven’t yet been drafted.

DG: There was a lot of focus and attention on that backlog of cases, but how else has the presence of a quorum positively impacted the agency? 

TL: The restoration of a quorum is certainly beneficial to agency morale, as all of MSPB’s committed staff are eager to fulfill the full scope of the agency’s important mission.  The Office of Policy and Evaluation’s research agenda can now be finalized, and the full version of its studies issued moving forward.  MSPB can also update its regulations, which is long overdue in some instances.  Finally, while it only requires one Board member and not a full quorum, having gone from no Board members to two also reopens the door to issuing stays requested by the Office of Special Counsel in prohibited personnel practice cases.

DG: What is the status of the agency’s plans for returning employees to the physical workplace?

TL: I largely haven’t been involved on this topic since handing agency head responsibilities over to Ray. However, as far as I’m aware most employees have resumed reentering the workplace at least some days of the week.

Leavitt noted that even pre-pandemic, the MSPB had a relatively high telework rate compared to other agencies. Gephart@FELTG.com

[Editor’s note: How is the Board ruling in these decisions? Join FELTG President Deborah Hopkins for the two-hour virtual training Back on Board: Keeping up With the New MSPB on July 20, starting at 1 pm ET.]

By Dan Gephart, May 16, 2022

Have you ever had an employee challenge your order or refuse an assignment? Has an employee ever replied to an order with the question: What gives you the right to make me do this?

Regarding the latter, the answer is simple — 5 USC 301-302. Here’s what it says:

“The head of an Executive department or military department may prescribe regulations for the government of his department, the conduct of its employees, the distribution and performance of its business … and to [D]elegate to subordinate officials the authority vested in him … by law to take final action on matters pertaining to the employment, direction, and general administration of personnel under his agency.”

The willful and intentional refusal to obey an authorized order of a superior that the superior is entitled to have obeyed is called insubordination. With employees returning to the physical workplace and the vaccine mandate kicking back in at the end of the month, there’s a good chance you will come face-to-face with situations that look like insubordination in the upcoming weeks. For example, maybe you’ll have:

  • An employee who will not get vaccinated.
  • An employee who will not provide proof of vaccination.
  • An employee who won’t wear a mask where required, or won’t follow other safety protocols.

Or here’s another likely possibility: An employee wants to remain in telework status, and continues to stall the process, by not responding to questions.

These are all instances of misconduct. But is it insubordination? Knowing this in advance is critical to whether any action you take will succeed if challenged.

In a recent class of Insubordinate Employees? Don’t Mess With the Wrong Elements, FELTG President Deborah Hopkins explained what it takes for insubordinate charges to succeed, and she shared some alternative charges that may more appropriate. [Want to bring this 60-minute training to your agency? Contact me or send an email to info@feltg.com.]

The important question you need to ask when faced with insubordinate-like actions is this: Is it a failure to comply or a refusal? When you charge an employee with insubordination, you must prove intent.

In the following two examples, one agency proved insubordination, and the other didn’t. This first decision is 20 years old, however, the topic is quite relevant.

Refusal to be Vaccinated

The Kilauea, a ship supplying ammunition to an aircraft carrier operating in the western Pacific Ocean, was headed toward Korea, a high-risk area for biological weapons. The Commander of the Military Sealift Command ordered that all members of the crew – civilian and military – receive vaccinations against anthrax.

Two Navy employees refused. The chief mate, their supervisor, ordered them to report to the Medical Services Officer to be vaccinated. Again, they refused to be vaccinated and the chief mate warned that they would be removed if they did not receive the vaccination. A week later, they were “signed off the ship.”

After investigating the employees’ claims that they were entitled to medical waivers, the agency removed both employees for “failure to obey a direct order to receive mandatory injections of an anthrax immunization vaccine.” The decision was later affirmed by the Board and the Federal Circuit, who found the removals neither excessive nor unauthorized.

“The misconduct constituted insubordination, which this court defines as a willful and intentional refusal to obey an authorized order of a superior officer, which the officer is entitled to have obeyed.”

A Change of Heart

Remember, intent is the key. The Navy employees refused to get vaccinated. And they followed through on their commitment. But what if they changed their minds? They certainly had plenty of opportunity to do so.

That wasn’t the case with the employee in Milner v. Department of Justice, 7 MSPR 37 (1997). The DOJ employee was being questioned as a witness in an investigation. She was ordered to turn over documents to the investigator. She initially refused, citing concerns about her colleague’s confidentiality. But she went home, gave it some more thought, and brought in the information the next day.

The agency wasn’t pleased with the delay and removed the employee for insubordination.

It didn’t hold up. The MSPB found the agency failed to prove a “willful and intentional refusal” because she ultimately complied. The agency could have charged the employee with something else, but they struck out with insubordination. Gephart@FELTG.com

By Dan Gephart, April 25, 2022

A key milestone in the Biden Administration’s Diversity, Equity, Inclusion, and Accessibility efforts passed by quietly last month, as the deadline passed for agencies to submit their DEIA strategy plans to the Office of Personnel Management.

With the passing of the deadline, we reached out to OPM Director Kiran Ahuja to ask: Now what?

“OPM will be leading efforts to provide recommendations and technical assistance support to agencies as they implement those plans,” Ahuja said. “We are hoping to see agencies demonstrate a well-coordinated and implemented vision and strategy of DEIA priorities, policies, and practices. The agency should show how it is working in a collaborative effort with leadership and accountability at the highest levels of agencies, cross-agency partnerships, data-driven approaches, transparency, and resource investments to ensure success. Ideally, agencies should be able to show progress in executing their DEIA strategic plans, as well as monitor progress and make appropriate adjustments.”

Director Ahuja took time recently to answer our questions about DEIA efforts, recruitment efforts, and telework.

DG: How does the creation of the Chief Diversity Officer position impact the roles of each agency’s EEO office?

KA: Earlier this year, OPM released guidance encouraging federal agencies to appoint Chief Diversity Officers – or CDOs – who will work with senior leaders and others to elevate DEIA work across their respective agencies, including identifying new sources of talent through engagement with underrepresented communities. This includes, but is not limited to, veterans, people of color, persons with disabilities, older workers, individuals who live in rural communities, LGBTQ+ individuals, first generation professionals, and others who have been denied opportunities. To leverage expertise and maximize impact, we’re also looking at convening a CDO council for engagement across the federal government.

While the Chief Diversity Officer (CDO) and EEO Director each have distinct responsibilities, they are also intended to be complementary. They are each responsible for advising the agency head on matters related to different aspects of DEIA. EEO and CDO communities work together to analyze data to assess progress, evaluate root causes and build evidence on key questions regarding DEIA initiatives.

Federal agencies are being asked to establish Chief Diversity Officers in addition to EEO Directors. The EEO Officer is part of the existing DEIA infrastructure within federal agencies. The DEIA infrastructure generally includes the offices of equal employment opportunity, human resources, budget, human capital, chief data, and information management.

DG: Other than the actual virus, what is the biggest obstacle for agencies implementing re-entry plans?

KA: Throughout the pandemic, more than two million civilian (non-postal) Federal employees have been hard at work, protecting our country, providing critical services, and combatting COVID-19 and its impacts.

We now have the tools in place to allow us to safely increase the work we do in person together. As we come back together in our workplaces, we must build on the innovation and technology that we put to work over the last two years to make us even more efficient, resilient, and effective.

Recently, you’ve likely noticed that public-facing federal government offices have been open for longer hours. There are more in-person appointments available for those who need them, more walk-up services, and more in-person interactions. The federal workforce has made it clear that they are extremely resilient and hardworking, even in the toughest of unprecedented times. The federal government will continue to embrace workplace flexibilities as we enter this new hybrid work transition.

DG: 45 percent of all Federal employees teleworked in 2020 and I imagine it was a similar number in 2021. Is that a reasonable figure in non-pandemic times?

KA: I think it’s important to remember here that a lot of our colleagues continued to work in-person during the pandemic. Many showed up in person for the American people because their specific job is tied to a physical location.

Others adapted quickly to working from home, and what we found is that workplace flexibilities like remote work and telework were key to ensuring mission-critical services continued for the American people. We are also learning that greater telework and remote work makes the federal government a more competitive employer as most sectors embrace workplace flexibilities in post-pandemic work environment.

We are currently in a phased transition into a hybrid work environment that combines some in-office work with some telework. This is all dependent on if the employee’s role is conducive to telework, of course.

Our goal is to couple the efficiency and work-life benefits that telework offers with the important benefits of in-person interaction that have been on hold for so many because of this pandemic, like direct person-to-person interaction and collaboration.

DG: What specifically needs to change for agencies to be able to compete more effectively for top talent – and retain them?

KA: The federal government wins on mission – if you want to see the positive impact of your work on the world around you, there’s no better place to build a career. Where else can you find people curing disease, combatting climate change, and landing rovers on the surface of Mars, all in the same workforce? And when you’re in the business of achieving the unachievable, you need cutting-edge skills, fresh perspectives, and people who are hungry to have an impact.

OPM is doing a number of things to meet that need and help recruit early-career professionals to the federal workforce:

  • We created new hiring rules that allow agencies across the government to hire post-secondary students and recent college graduates for positions that pay up to $75,000. This opens the door to so many people who may not have long resumes to point to, and to people who would face financial hardship if their only option was an unpaid internship.
  • We’re looking into ways to reform long-standing opportunities like the Pathways Program, which offers internships and fellowships, including the prominent Presidential Management Fellowship.
  • And we’re renewing partnerships – and in some cases, forging new ones – with four-year colleges, community colleges, trade schools, and Minority Serving Institutions (MSIs), including Historically Black Colleges and Universities (HBCUs), Hispanic-Serving Institutions (HSIs), Asian American Native American and Pacific Islander-Serving Institutions (AANAPISIs) and schools with large Tribal student populations.

Targeted recruitment — whether early or mid-career talent — and a focus on workplace flexibilities will help us recruit and retain a strong workforce. We see the federal government as the model employer. The federal government is the largest employer in the nation, with well over two million civilian employees working in every state across the country. The policies we set for our workforce and the way we treat our employees matters, and it matters to countless more who are impacted by the example we set. We want every worker in every sector across our economy to see how we treat our employees in the federal government and understand that they deserve nothing less at their workplace, too.

Gephart@FELTG.com

By Dan Gephart, April 18, 2022

Ernest DuBester holds the Federal Labor-Management Relations statute close to his heart.

Literally.

During our recent conversation, the FLRA chairman pulled a mini printed version of the statute from the left breast pocket of his shirt several times to emphasize the points he was making. Those close to the chairman know he likes to carry that Pocket Statute with him everywhere he goes.

As Chairman DuBester’s nomination for another FLRA term remained stuck in committee, he took time to discuss the FLRA’s plans for returning to the workplace, the status of the Authority union, the legal issues that he’s most looking forward to addressing, and more.

[Editor’s note: Join FELTG for FLRA Law Week May 9-13 to get up to date on all things federal labor relations. Sessions will run from 12-4 pm each day. Early bird pricing ends this Friday, so register now.]

DG: What has been the biggest challenge the agency has faced during the pandemic? And what did you learn from it?

ED: The pandemic has had a huge effect on our society. And it has certainly had a big effect on the FLRA. From Day One, and it continues today, my focus has been on employee well-being, employee health and safety, but also combined with what I call the appropriate and requisite ability to run an agency that fulfills its mission. That has been the hard thing.

There were a lot of things that were not only my preference to do in person, but that I think are actually done better in person. (When the pandemic hit), they had to be done virtually or remotely. Converting to mostly an all-virtual workplace is huge.

For example: One of our responsibilities, which stopped for over three years during the Trump Administration, is that we handle unfair labor practice cases, and we have hearings. Those are run by our Regional Offices and Office of General Counsel personnel. We haven’t been able to do those in person.

Similarly, and related to that, our administrative law judges have the responsibility then with respect to unfair labor practices. They hold ULP hearings at a later stage. Those decisions may come up to me and my colleagues, the other members, on what I’ll call appeal.

The administrative law judges have had to move to virtual hearings. And that’s a big thing, not only practically and logistically. It really has a huge bearing on the way you relate, interact, and share information.

I’m all about effective communication. To me, it’s the secret of everything. It’s certainly the secret to effective management-labor relations, which are based on relationships and human behavior, in particular. There’s no doubt, and I’ll say this emphatically: The ability to communicate and solve problems and hopefully to address and resolve disputes more effectively requires effective communication. And you can’t do it as well on a computer, or telephone or email.

Our employees are dedicated employees. They have gotten, in some respects, accustomed to working remotely, and to some extent enjoy the benefits. We’re all human. We don’t like to commute to work. So, we’re going to have to practically work through how best to harmonize those kind of work/life issues for individuals, and that’s not just employees, but it’s managers and supervisors, too. And it’s leaders, too. What I call the practical dimensions of the job is about labor-management relations, and it requires human interaction to be most effective.

DG: What is the status of the union of Authority employees?

ED: When I was made Chair over a year ago, the first thing I did on Day One was to restore recognition of our in-house union. As you may know, the FLRA had recognized that union since the first year of its existence in 1979, through Republican and Democratic administrations alike, until the end of 2018.

We went through nearly 40 years having recognized the union, and then that was ended in 2018.

Just for context. That recognition initially back in 1979 had been done after seeking an opinion from the Department of Justice whether we could do that. Under our own statute, we’re one of the agencies exempt from coverage. We’re not covered by our own law, for practical reasons. But then the question is: Could we voluntarily recognize a union in-house? The answer came back in a very thoughtful and thorough memo from Justice that said, yes you could, with a couple caveats. For example, our employees couldn’t be represented by a union that had business before us.

Last year, I restored recognition. It was very important to our employees. Morale had already plummeted. From Day One, we’ve been in negotiation with our union, and discussing with them several aspects that involve the pandemic, wrapping up three different agreements:

1.    Telework.

2.    Remote work.

3.    And then have begun to consider the future and a re-entry plan as directed by OMB and OPM. We’ve been negotiating a re-entry plan which we’re about to finalize.

[Editor’s note: The FLRA’s telework Memorandum of Understanding allows employees in appropriate circumstances to work from somewhere other than their assigned FLRA office for up to 8 days per pay period. The remote work MOU allows employees, in appropriate circumstances, to work from somewhere other than their assigned FLRA office more than 8 days per pay period, and generally does not require them to come into their assigned FLRA office on a regular basis. This agreement is moving forward as a 24-month pilot program. The parties will evaluate the pilot and decide whether to continue it past 24 months.]

So that restoration of the union has led to the negotiation of these three agreements that are offshoots of the pandemic, giving our employees a voice. I anticipate that we’ll be returning to the office in a different way than existed the last two years, and in different ways than existed before the pandemic hit.

DG: When do you expect to return employees to the physical office?

ED: We agreed we wanted to see 14 straight days with a reduction in transmission rates recorded. We still have a couple regional offices located in areas where we haven’t nailed that down yet. Then we have a 30-day notice provision before we transition back. I guess somewhere around mid-May, we’ll be getting ready to transition.

DG: What are the most important legal areas you will look to reexamine if given the opportunity?

ED: If you followed us closely, we got into areas over my objections that were based on what are characterized as requests for policy guidance. It wasn’t a specific case or controversy between parties, it was just some entity requesting policy guidance in certain areas. Those entitles were varied, some were parties before us, but eventually some of them weren’t.

In my view, it’s somewhat analogous to rulemaking. It’s my view that those kinds of serious matters should be addressed and resolved by cases. But many were over my dissent, and I dissented substantively as well.

I think it’s important to say this to set the table. And I think it’s historically factual.

Three Federal agencies oversee three collective bargaining laws – the NLRB, the National Mediation Board, and we have the FLRA, which, as you know, has jurisdiction over approximately 2 million Federal employees. I’ve worked at all three agencies. Throughout its history, at the NLRB, you’ve seen a lot more political swings in their case law and decisions. It does change. Sometimes, it changes by administration. Certainly, long-standing precedents are overturned at certain points in time.

That hadn’t been true of the FLRA in the same way. With a couple of exceptions – and only a couple — we’d had a lot of long-standing precedents that have been in existence for decades. Then, in the last 5 years, while I’ve been in the minority, there has been a unique noteworthy change in our history. I don’t think you can deny, there’s been a very purposeful objective of overturning long-standing precedents that had continued through Republican and Democratic Administrations. To me, with all due respect because people are entitled to their opinion here, they also reflect an undermining of what I consider to be some of the key policy underpinnings that are reflected in this statute.

When this statute was enacted, it was discussed in the context of what is unique to the Federal sector, not just the public sector. Everybody says (the statute) was modeled on the National Labor Relations Act. It was, in some respects, but that is really misleading. It’s a much different statute in many ways, based on policy considerations in the Federal sector, and those have been violated in my opinion.

Here’s one good example: It’s important to every workplace in every sector, but there’s a unique importance of grievance arbitration in federal labor management relations. Why is that so? Because of a lot of other decisions that were made.

Number one is (Federal unions) don’t have the right to economic weapons. They don’t have the right to strike under our law. So, you need mechanisms to resolve disputes.

Grievance arbitration was made paramount. Every agreement must have a grievance arbitration provision. The definition of grievance is very broad in here. What I would say: The language of our statute makes clear and other decisions also made clear that arbitrators doing Federal sector work should be accorded the same deference we accord them when doing private sector work.

One of the FLRA’s most important responsibilities is we sit as the surrogate for the Federal courts in handling appeals or exceptions for grievance arbitration awards in the federal sector.

Arbitrators should be given that deference. Now I will say that that’s my very strong view, but like on everything, don’t take my word for it. I will tell you that the DC Circuit has come up, in a number of decisions, and overturned my colleagues, tracking my dissent.

In 2020, the DC Circuit overturned my colleagues and said, as I said to you today and throughout my professional life, the FLRA is required to apply the deferential standard of review used by the Federal courts in the private sector. That principle needs to be enshrined and re-established. It’s so central to the day-to-day workings of labor management relations at any agency over which we have jurisdiction.

If you look at the decisions that have discarded longstanding precedent. and they fall into different areas, the common theme there is that they’re restricting access to the rights provided here, or they’re limiting the scope of collective bargaining, one of the purposes of this law.

To me, it doesn’t just reflect what I would call a different view on policy, it reflects a disagreement with the law. One of the unique attributes of this statute and a striking contrast to the law in the private sector under NLRB is the narrow scope of bargaining. It’s already very narrow. You don’t bargain over anything under which there is a Federal law, like wages, salaries, fringe benefits. They are essential to most bargaining anywhere else.

And (the statute) is pro-management. To try to whittle it away, little by little, to me, is basically saying we don’t believe in the statute, so that’s my concern.

Beyond what I mentioned, it’s important to focus and highlight the underlying policy around grievance arbitration. So many areas need to be addressed. Just look where precedent has been overturned … Just speaking generally, and without prejudging how I would rule in any particular case, I think the precedent was probably for the most part well-founded and needs to be restored.

Gephart@FELTG.com

By Dan Gephart, April 11, 2022

Those who thought coming out of a pandemic would be all butterflies and moonbeams are instead finding it to be more giant spiders and snow squalls.

Perhaps the best example of the nation’s mood at this time may be the one everyone is tired of talking about — actor Will Smith marching onto stage at the Oscars and slapping presenter Chris Rock across the face. The act was shocking, aggressive, unexpected, and triggering for many.

Unfortunately, this head-scratching behavior has become all too common, and it’s an unwelcome addition to many workplaces. Just ask your Federal colleagues who work at airports or friends or family who work in retail and restaurants.

Oh, and if that’s not enough, there’s inflation, a rise in violent crime, a war playing out daily on TV, and a more-than-we’re-all-comfortable-with allotment of news articles about nuclear weapons. Recent polling by the American Psychological Association shows that as Americans are trying to come to grips with the strain of the prolonged pandemic, the number and types of serious stressors continues to increase, leading to more stress.

And by the way, this is the general mood at the exact moment that you’re wrapping up plans or, in some cases, actually implementing those plans, to bring employees back to the physical workplace for the first time since early 2020.

Shana Palmieri, LCSW will present the two-hour virtual training Navigating the Realities of Employee Stress, Anxiety and PTSD in the Post-pandemic Workplace on April 13, and I can’t think of a more timely and necessary training. If you’re reading this the morning the FELTG newsletter is sent out, here’s what you need to know: It starts at 1 pm ET today, so hurry and register. If you’re reading this later, email me (Gephart@FELTG.com) and find out how to bring this virtual event directly to supervisors at your agency.

Obviously, you need to be concerned about how all this stress will manifest itself in the workplace, and, believe me, it will. It could be something as minor as an employee being rude to a customer or coworker, or it could lead to harassment, bullying, or even violence. More often, as Shana Palmieri will point out, you’ll find employees who are:

  • Irritable
  • Fatigued
  • Feeling helpless
  • Struggling with self-esteem
  • Nervous
  • Having trouble concentrating

Here are a few tips for how to manage a stressed-out workplace:

Recognize what’s causing stress. We’ve pointed out some of the outside-of-work stressors, but the workplace has its share, too. Look up from your computer and watch your employees. Talk with them and, more importantly, listen. Once you identify possible stressors, determine what you can do to limit them.

Move quickly to provide accommodation. What you see as stress, could be anxiety, depression, or PTSD. You’re not your employee’s doctor, so you shouldn’t be diagnosing your employees. However, if an employee asks for simple work adjustments (a quiet space, flexible schedule, etc.), make those adjustments quickly and efficiently.

[Editor’s note: By most accounts, you are going to be inundated with reasonable accommodation requests for telework in the next few months. Be sure your accommodation procedures are well-oiled, and the supervisors know what to do. For guidance, join Ricky Rowe as he presents Telework as a Reasonable Accommodation When Employees Return to the Workplace, one of eleven sessions taking place April 26-29 during FELTG’s annual Emerging Issues in Federal Law.]

Identify clear goals. Failure to provide well-defined expectations could lead to more stress for many employees. Schedule regular meetings to discuss those expectations and the employee’s progress in reaching them.

Maintain a hostility- and discrimination-free workplace. This goes without saying. Workplace harassment has been on the rise, even though employees have been working at home. Put a stop to any discriminatory or harassing behavior as soon as you’re aware of it and be clear that it won’t be tolerated. This includes retaliation, or more specifically, COVID-related reprisal. FELTG President Deborah Hopkins will cover the Widening Net of Reprisal during FELTG’s Emerging Issues in Federal Employment Law event, and on May 4, during the first of a three-part webinar series Navigating the Return to the Post-pandemic Workplace.

Learn how to handle conflict. It’s inevitable. Yet so few supervisors are skilled or confident enough to truly manage conflict. FELTG’s simulation-based training Jumping In: Be Confident When Managing Conflict will help your supervisors to develop one of the most important managerial tools. Contact me for more information about how to bring this course to your agency.

Lead by example. Manage your own stress. Eat right, get sleep, breathe deeply, and exercise – all things you know should do. Gephart@FELTG.com

By Dan Gephart, March 21, 2022

It’s just four words, but we are so thankful that we won’t have to include them in any more presentations or articles about the Merit Systems Protection Board. I’m talking about, of course, “lack of a quorum.”

On March 1, the Senate confirmed Raymond Limon and Tristan Leavitt as members of the MSPB. And then on March 4, they were sworn in, officially ending the five-year-and-two-month stretch in which the Board did not have enough members to vote on any Petitions for Review (PFRs), among other stalled functions.

Member Leavitt had been serving as MSPB’s General Counsel since late 2018. In the absence of any Senate-confirmed Board members, he served as the agency’s acting chief executive and administrative officer starting in March 2019.

Vice Chair (and current Acting Chair) Limon is new to the Board, but he comes with a resume that seems particularly fitting for this position. He had an extensive career as a human resources professional, including stints as Deputy Assistant Secretary for Human Capital and Diversity and Chief Human Capital Officer at the Department of the Interior, as well as similar roles for the State Department and Corporation for National and Community Service. He also served as an attorney in the Office of Personnel Management’s Office of General Counsel.

Vice Chair Limon very graciously took some time to answer our questions last week and offered a glimpse into the Board’s approach to that huge backlog of PFRs.

DG: Tell us how you think your experience, particularly in HR at DOI, will help you as you transition to this new position?

RL: Thank you for this opportunity to share my excitement and acknowledge the deep appreciation I have in helping to lead this amazing agency. I am honored for this privilege and plan to contribute the best way I can to the Board’s mission. With that said, I do feel the numerous HR experiences gained over those years have prepared me for this position.

I have over 25 years as a federal career civil servant and 22 years as an executive promoting and defending the merit system principles through my management, policy and legal experiences at various title 5 and non-title 5 Executive branch agencies, while serving in small and large agencies. After practicing law in the private sector, I joined OPM’s Office of General Counsel where I litigated before the MSPB, EEOC, and FLRA and coordinated with OSC and DOJ, along with dozens of federal agency partners.

After enjoying success as a litigator, I accepted an executive position to lead OPM’s Office of Administrative Law Judges (OALJ). While managing OALJ, I oversaw the ALJ personnel system that involved the application, examination, selection, compensation, classification, movement, and oversight for all ALJ positions serving in over 30 agencies. After OPM went through a significant realignment in 2003 and the functions of OALJ were divided among three new OPM divisions, I became OPM’s Director of Compliance and led its merit system compliance reviews for all federal agencies across the nation.

In 2005 and based in part on my earlier experiences as a U.S. Peace Corps Volunteer serving in Honduras, I joined the Corporation for National and Community Service (CNCS). CNCS manages domestic national service portfolio that included AmeriCorps, VISTA, Senior Corps, and the National Civilian Community Corps (NCCC).

In this position, I became the first-ever Chief Human Capital Officer (CHCO) for CNCS and developed and implemented an HR system outside of Title V. While in that position, I was selected by the 100-plus small agency council members to lead the Small Agency HR Council, and in 2006, I represented all small agencies on the CHCO Council. In 2012, I left CNCS to join the State Department and continued serving on the CHCO Council as the Director, Office of the Civil Service HR Management. I had the privilege to work among dedicated civil and foreign service professionals and I was the executive sponsor that rolled out a first-ever developmental program that allowed civil and foreign service employees to go on short-term rotations between their respective personnel systems to close skills gaps, enhance mission knowledge and meet work surge demands. In 2015, I was offered the Deputy, CHCO position at the U.S. Department of the Interior and by 2017, I became the Deputy Assistant Secretary for Human Capital and Diversity and CHCO. Interior has an amazing workforce and operates in over 2,400 locations and almost every occupation covered under the federal inventory of positions (approximately 350) are also found within Interior.

In all these roles, I maintained a constant and valuable connection to the CHCO Council and have had the privilege to work on many issues facing the federal workforce over these years. Over these many years, I participated in a wide variety of partnership functions with the Board, whether attending training or conference panels with its representatives, participating in its surveys, or providing feedback on future studies and evaluations. I bring a wide variety of strategic, tactical, legal, and policy-setting experiences and executive leadership perspectives that will support me well as the Board’s Vice Chair and have developed a deep appreciation for its mission and the professionals that serve there.

DG: You are walking into an an unprecedented situation with more than 3,600 Petitions for Review waiting for you. Do you have a process to address those PFRs? What kind of cases are you prioritizing? Are you considering short-form opinions?

RL: The good news is that of those approximately 3,600 cases, career staff have drafted recommended decisions for about 3,400 of them. This includes updating recommended decisions, when appropriate, in cases in which statutes, regulations, and court precedent may have changed during the lack of quorum.

That said, there are various ways we as a Board could choose to approach the backlog. For example, we could implement a “first-in, first-out” approach, or we could prioritize certain categories of cases, such as precedential decisions, cases involving back pay, whistleblower appeals, or more straightforward cases such as settlements and withdrawals. We’re very cognizant that there’s no right answer here given what we’re facing with the backlog and the fact that the parties have been waiting a long time for a decision from the Board on their PFRs. However, during the lack of quorum, our legal offices collaborated to try and determine which cases were priorities from all perspectives, and so we’re initially taking a hybrid approach to incorporate various types of cases, and we’re prepared to adjust our approach as we move forward.

Similar to the most recent Board quorum, we are planning to issue both precedential and nonprecedential decisions, but the latter will be more tailored to a length that’s appropriate for the issues presented in each PFR, meaning that some nonprecedential decisions will be a few paragraphs while others could be several pages. Additionally, during the lack of quorum period, MSPB staff deployed enhancements to our current case processing systems to provide more flexible and efficient options for the Board as it tackles the backlog.

DG: Have you had an opportunity to address MSPB employees? What is your message to them?

RL: Yes, Member Tristan Leavitt and I had the opportunity to virtually address the entire agency during our swearing in. We both conveyed appreciation to the workforce and acknowledged the challenges and opportunities facing the Board today. I came to this position with high regard and respect for what the Board is tasked with and how it serves our nation by protecting our federal workforce. After my first week of briefings and personally meeting so many of the Board’s professionals, that respect has deepened immensely.

DG: Everyone focuses on the PFR backlog. What other functions are particularly challenging now due to the fact the Board lacked a quorum for so long?

RL: During the lack of a quorum, MSPB could not issue our traditional, fulsome studies with policy recommendations for the President and Congress. [Editor’s note: We discussed those reports with Jim Read, then-director of the agency’s Policy and Evaluation Office back in 2019.] We are looking to move out on that. Similarly, the quorum must also approve a new research agenda that has been prepared.

Notwithstanding the lack of a quorum, administrative judges and support staff continued the mission of the agency and acted with distinction during the pandemic to adjudicate thousands of cases. Similarly, the Offices of the Clerk, Appeals Counsel, and General Counsel made significant contributions to address the increasing backlog and expertly prepared the incoming Board members to take on this challenge. Over the months to come, we are looking to leverage technology to improve the user experience and improve our case management functions and continue to receive input from our stakeholders.

Our legal offices have also been working on updates to our regulations to account for changes in statute and case law, as well as our shift toward more electronic case processing. Updates to the regulations could not be issued while the Board lacked a quorum, but they will be among the new Board’s priorities. The appropriate notices will be posted to the Federal Register in the coming months.

[Editor’s note: With a new quorum now in place, it’s an important time to sharpen your MSPB skills and knowledge. Join us for MSPB Law Week Virtual Training March 28- April 1 or the Getting Back on Board: An MSPB Case Law Update webinar on April 20.]

Gephart@FELTG.com

 

By Dan Gephart, March 15, 2022

If you’ve been on email, text, or social media in the past couple of months, you’ve undoubtedly seen those ubiquitous green, yellow, and black squares. Maybe someone you know is obsessed with Wordle or, maybe you’re the one obsessed. Or, as it is in my family, everyone is obsessed.

Not familiar with Wordle? It’s a free daily Internet-based game where you get six guesses to figure out a five-letter word. On each turn, you guess a word. A space turns green if the letter is that exact location in the solution, yellow if the letter is in the word but in a different spot, and black if the letter is not in the word at all.

The rules of Wordle and the strategies developed to succeed at it can be applied to numerous situations, including those faced by Federal supervisors.

Your first move is important. Most Wordle players have a favorite first word. For some, it’s RATES, STARE, or another word with the common letters. Others prefer words like AUDIO or ADIEU so they can determine immediately which vowels are in the word.

Supervisors: First moves set the tone in the workplace, too. Your actions (or lack thereof) when first faced with an employee’s poor performance or misconduct send a strong message and set a precedent.

It’s not a secret that accountability is a huge problem in the Federal sector. Each year, the Federal Employee Viewpoint Survey asks employees whether they agree with this statement: In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. Only 42 percent of employees agreed with this statement in the most recent FEVS. Granted, that percentage has risen in recent years. But it’s still a sad statement that 58 percent of employees think supervisors don’t do enough to hold unacceptable performers accountable.

The confidence in managers to take appropriate action on misconduct isn’t much higher. When those problems repeat themselves later (and oh yes, they will), you will curse yourself for not acting earlier.

At FELTG, we’ve heard dozens of stories about managers who overlooked misconduct for months then suddenly decide to address with a suspension or removal. Remember that thing called progressive discipline? If you fail to act on conduct or performance problems, those problems may have well never happened, and you’re starting from scratch.

Don’t let that happen to you. Join us on the afternoons of May 24-25 for our flagship program UnCivil Servant: Holding Employees Accountable for Performance and Conduct.

Old-fashioned pen and paper are still useful. I dislike staring at a phone screen for a long time. However, Wordle sometimes gets particularly challenging. So, I pull out a pen and paper to figure it out. Sometimes seeing the letters in a different format helps to jostle free some solutions.

Supervisors: Going old school will help you jostle free some memories. As FELTG President Deborah Hopkins has pointed out numerous times during sessions and on this website, the cheapest but most valuable investment you can make is the purchase of a notebook.

“It might seem obvious, yet many supervisors don’t take the time to make contemporaneous notes,” Deb wrote. “You might never need them, but you’ll be very glad you have them if the situation calls for evidence in addition to your testimony.”

Everyone plays by the same rules. Not only is there only one Wordle per day, but it’s also the same puzzle for everyone. This is a key to Wordle’s success.

Supervisors: It’s important that agency rules and expectations are shared clearly with everyone. Remember, it’s the agency’s burden when imposing discipline to prove not only that the rule exists, but that the employee knew (or should have known) the rule.

There are several ways to inform employees of a rule, such as bringing it up in a staff meeting, posting to a bulletin board, sending out an email, or covering it during a training session. Or a combination of these options, with the follow-up email ensuring it reaches all employees.

Watch your language. When the New York Times purchased Wordle recently, a newspaper representative promised few, if any, changes with one exception: The Times would be removing offensive words from the game. This includes curse words, as well as sexist and racist terms. For those who like to type the kind of five-letter NSFW terms that make middle schoolers giggle, there’s always Lewdle and Swerdle.

Supervisors: Unless you’re involved in a “robust” discussion with the union, you will be held accountable for your speech. Words matter. And we’re not talking swear words. Beware of biased language. That would be words or phrases that demean or exclude people because of age, sex, race, ethnicity, religion, disability, or other categories.

If you’re scoffing to yourself about “censorship” or “political correctness,” get yourself to one or more of FELTG’s Diversity, Equity, Inclusion, and Accessibility classes. There’s still time to register for today’s Nondiscriminatory Hiring in the Federal Workplace: Advancing Diversity, Equity, Inclusion, and Accessibility or Promoting Diversity, Enforcing Protections for LGBTQ Employees on June 9.

Don’t try something that you already know doesn’t work. The black squares in Wordle denote that the letter you selected is not in the word. So why use another word with that letter again?

Supervisors: The best thing about mistakes is that you learn from them. But, how many times have you found yourself about to follow the same darn process you followed unsuccessfully before?

Here’s an even safer option: Learn from other people’s mistakes. In FELTG training, we like to share mistakes supervisors have made either via our instructors’ own experiences or through legal cases. Perfect example: Reasonable Accommodation: The Mistakes Agencies Make, a 60-minute webinar held on April 21.

You don’t get do-overs. Wordle only offers one puzzle per day. If you fail to get the word in six tries, you feel awful and want to immediately try again. But you’re going to have to wait until the next day for your next chance.

Supervisors: Supervisors are, rightly so, held to a higher standard than line-level employees. It’s right there in the second Douglas factor, which suggests that, when disciplining, agencies consider: The employee’s job level and type of employment, including supervisory or fiduciary role, contacts with the public, and prominence of the position.

Here’s the thing: Unlike Wordle, you may not get another chance the next day. Remember your role, your agency mission and do the best that you can to adequately prepare to handle any challenges that come your way.

Despite being five letters, F-E-L-T-G is an acronym and so it wouldn’t be a solution for Wordle, but we can be a solution for your training needs. Gephart@FELTG.com